Grievance Redressal

Effective Date: 03 September 2026

We aim to provide clear, responsive and fair assistance. For a complaint or grievance relating to our website, booking process, travel services or customer support, please contact our Grievance Officer.

Grievance Officer

How to Raise a Grievance

Please provide your name, booking/reference number if applicable, contact details, description of the issue and relevant supporting documents. We will acknowledge and review the grievance and respond within a reasonable period, subject to the nature of the issue and information required from Suppliers.

Travel Emergencies

For urgent assistance during an active trip, contact Pocket Yatra through our 24/7 support number and, where relevant, the Supplier or local emergency services.