Cancellation & Refund Policy

Effective Date: 03 September 2026

1. Cancellation Requests

Cancellation requests must be submitted in writing to Pocket Yatra. The effective date is generally the date the request is received, subject to Supplier cut-off times.

2. Supplier Rules

Cancellation charges are determined by the applicable airline, hotel, resort, transfer, activity or other Supplier. Different components may have different cancellation rules.

3. Non-Refundable Services

Promotional airfares, non-refundable hotel rates, special-rate packages, activities, transfers, visa/government fees and certain service charges may be fully or partly non-refundable. Applicable conditions are communicated in the quotation or booking confirmation.

4. Refund Processing

Eligible refunds are processed after the relevant Supplier refund is received or confirmed where applicable. Processing times vary by Supplier and payment provider. Refunds generally return to the original payment method.

5. Changes

Date changes, passenger changes, hotel changes, upgrades and other amendments may incur Supplier and/or service charges and are subject to availability.

6. Disruptions

For Supplier cancellations or circumstances beyond reasonable control, refunds, credits or alternatives are handled according to applicable Supplier policies and applicable law.